Our Promise to You

At Comic Relief, we aim to put our supporters at the heart of everything that we do, and your opinion is very important to us, so if you’re ever unhappy with us or you think we might have done something wrong, we want to hear from you.

We openly welcome you to contact us with your comments, suggestions, and complaints. Complaints are especially important to us as they help us to see where our services, procedures and activities might be improved. All feedback is recorded and reviewed regularly, and we report on our complaints in our own Annual Report and our annual report to the Fundraising Regulator.

We promise to take all complaints seriously, and to deal with them quickly, efficiently, and fairly.

Ways to Contact Us

If you would like to make a complaint, please use our contact us form and select Complaints.

You can also email us on complaints@comicrelief.com(opens in new window).

Or you can write to us at:

Comic Relief, 6th Floor, The White Chapel Building, 10 Whitechapel High Street, London, E1 8QS, United Kingdom

Call us on:  020 7820 2000

Please mark all written correspondence for the attention of the "Supporter Services Team", this will help ensure your complaint is dealt with as quickly as possible.

We will acknowledge receipt of your complaint within 2 working days.

We will carry out a full investigation of your complaint and will advise you of our findings within 10 working days, however if your complaint requires further investigation, we will send an interim response and will advise you of our findings within 4 weeks.

If you are a journalist wanting to speak to us about a complaint or concern, please see our Press Centre for details on how to get in touch.

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DON'T MISS OUT!

Make sure you stay up-to-date with information, ideas and tips (including some from our celebrity chums!).

We’d also love to send you updates on the work we’re funding and how your support makes an incredible difference in the UK and around the world.

Please tick the relevant boxes below to let us know if you'd like to hear from us.

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Update your preferences at any time by visiting our preferences centre(opens in new window). Your details will be kept safe, see our privacy policy(opens in new window) for more information.


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Your data

Why do we collect your information?

Name, surname, email and address

We need these to process your registration, to identify if you've fundraised with us before and to make sure you have all the information you need.

Establishment information

We use this information to better understand which institutions (schools, companies, etc.) raise money for us.

Phone number

This is optional and we will only use this number to contact you regarding your fundraising to offer additional support.